Returns Policy

We want you and your family to enjoy your purchase. If you need to return an item, we’re happy to help.

Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, items must be returned in the same condition as received. Toys must be unused, unopened, and in their original packaging, with any tags, accessories, instructions, and included parts intact.

To start a return, please contact us at hillpoptoys@gmail.com and include your order number along with details of the item you would like to return. Once your return request has been reviewed and approved, we will provide you with the return instructions and any further details needed to complete the return.

Please do not send items back before your return has been approved, as we may be unable to process returns that have not been authorised.

If you have any questions about a return, please contact us at hillpoptoys@gmail.com.

Damaged, Faulty or Incorrect Items

Please check your order when it arrives. If your item is damaged, faulty, missing parts, or you have received the wrong item, please contact us as soon as possible with your order number and details of the issue.

Where possible, please include photographs of the item and packaging so we can assess the problem and help resolve it as quickly as possible.

Items That Cannot Be Returned

For safety, hygiene, and product quality reasons, we are unable to accept returns for items that have been opened, used, assembled, or no longer include the original packaging and components.

This may include toys that have been removed from sealed packaging, products with missing pieces, or items that show signs of use.

If you are unsure whether your item is eligible for return, please contact us before sending it back and we will be happy to assist.

Exchanges

If you would like to exchange an item, the quickest option is to return the original item through our returns process. Once your return has been approved, you can place a new order for the item you would like instead.

Refunds

Once we receive and inspect your return, we will confirm whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hillpoptoys@gmail.com and we will be happy to assist.